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2. He then states that supervisors call back within 24 hours. Plus he would start an investigation but it would take an additional 48 hours to verify what I am saying and to speak with the agent I spoke with. I asked if he was going to go back and review the conversation and he said probably. I then state that I still want a supervisor to call me and he says ok let me update the file. I asked if it wasn't in there from this morning and he said no, the other agent did not add this to your file.

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01.14.2007 | 34 Comments

No one giving us an answer. We had to take into our own hands. Find a company to install a whole unit which costs anywhere between 5500 8000 depending on brand etc. in the end they sent us a check for 684. This was after we had paid 100 to be told unit is shot. I guess that check almost covered the cost of the 210 policy for that year but if u ask me.

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01.14.2007 | 16 Comments

3400. It's just a dishwasher. I'd hate to see how long they'd take if it was something serious like plumbing or an air conditioner. The claims department at HWA is a joke. Our A/C has been broken for 3 weeks now and every time I call I get someone else who immediately puts me on hold then tells me the same thing, the previous person told me and everyone of them has said, "I’ll follow up with a phone call or email to keep you posted". Do you know I haven’t received NOT 1 call or email.